top of page

Refund Policy

Refund Policy — SafeSide Transport LLC

Last updated: December 2025

At SafeSide Transport LLC, we provide transportation services that require advance scheduling, staffing, routing, and vehicle preparation. Because our services involve time reserved specifically for each client, our refund policy is designed to protect both our clients and our company from losses due to cancellations or no-shows.

Please review the policy below before booking any service.

1. No Refunds After Service Is Completed

Once transportation has been completed, no refunds will be issued.
If a client arrives late, is not ready at pickup time, or misses the ride, the service is still considered rendered.

​

2. Quote-Based and Contracted Services (IEP, McKinney-Vento, District, Agency, Private Pay)

For district-funded or agency-funded transportation (IEP, McKinney-Vento, medical, or program transportation):

  • Refunds follow the contract agreement between SafeSide Transport LLC and the funding organization.

  • If the district or agency cancels mid-assignment, any refunds or adjustments are handled directly with the district/agency, not with the rider or parent.

​

3. Client-Scheduled Rides (Private Pay)

Cancellations

  • 24 hours or more before pickup: Eligible for full credit toward a future ride.

  • Less than 24 hours before pickup: Not eligible for refund.

  • Same-day cancellations or no-shows: No refund or credit.

Late Changes

Service changes requested within 12 hours of pickup cannot be guaranteed and are not eligible for refund.

​

4. Refunds for Billing Errors

If SafeSide Transport LLC charges a client in error (duplicate payment, wrong rate, incorrect distance billing):

  • We will issue a full correction or refund within 5–7 business days.

Clients must notify us within 7 days of the billing date.

​

5. Weather, Emergency, or Safety-Related Delays

If SafeSide Transport LLC cancels a ride due to:

  • severe weather

  • unsafe road conditions

  • vehicle issues

  • safety risks

We will provide:

  • full rescheduling, or

  • account credit

Refunds may be issued depending on the situation.

​

6. Refund Requests

To request a refund or credit, contact:

 dispatch@safesidetransport.com
(520) 460-2157

Include:

  • Rider name

  • Date of service

  • Reason for refund request

  • Any supporting details

All refund decisions will be provided in writing.

​

7. Non-Refundable Fees

The following are non-refundable:

  • Administrative processing fees

  • Late booking fees

  • Mileage adjustments

  • Wait-time fees

  • No-show charges

  • Special-accommodation fees

​

8. Service Credits

Approved credits:

  • must be used within 90 days

  • are non-transferable

  • cannot be redeemed for cash

​

9. Right to Modify Policy

SafeSide Transport LLC reserves the right to update this Refund Policy at any time to reflect operational or legal requirements.

bottom of page